Travel Blog

Yesterday we were at a Tim Hortons in Ottawa, Canada on Trim road near Waters street. Typical of most Tim Hortons it is one of the most unfriendly places to get your coffee. No one said good morning, no thank you or can I help you, Just “next”. Canada used to have the reputation of being friendly and polite. Not any more. Every time I experience this sort of thing I am going to post something on this blog about it. This is the first one and I will also post comments when I do receive friendly service!

Aside from the unfriendly service, the shop was messy, the kids behind the counter were too busy talking to really provide good service and there is no WiFi for customers who want to check on the news and surf the net.

Tim Hortons is a really successful coffee shop chain in Canada, and try to move as many customers as possible through their store as fast as possible. They discourage anyone from really staying too long. Never the less if they do not provide great and friendly service, there is an opportunity for another chain to step in and under mind their business.

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