Travel Blog

We recently stayed at the Holiday Inn Express Fort Stockton and were not very impressed. Normally we depend on the chains such as the Holiday Inn Express chain because they maintain good standards of cleanliness and breakfast menus. Not so with this particular hotel:

• No coffee in the morning for breakfast
• Phones did not work in our room and had to move
• Gravel in the parking lot from construction
• Gravel tracked into the hotel and onto the floors
• And onto the upper floors where there were new carpets
• Even elevator walls were dirty from someone rubbing a dirty muddy hand on the walls

Do not stay here at this hotel.  They wanted $137 per night for a room and did not even give us a discount because of the issues we identified. Even worse was the attitude of the front desk clerk in the morning. He actually smirked when I complained to him. Told me there was coffee in my room and there was nothing he could do about it. The manager was not in and there were no coffee filters to make coffee with. Nothing he could do about it.

With this attitude, even though they are spending a lot of money upgrading the hotel, it will deteriorate very quickly and all of the investment will be for nothing. We plan to never stay there again and will do what we can to warn other travelers that they should not stay at this location. You would think that with online reviews etc and customers reading them, these hotels would smarten up. No wonder many are struggling and they have no idea why their customers are going to other locations.

We were on a tight schedule otherwise we would have reported it to central reservations. While they might not do anything at least we would have had some satisfaction.

For more posts about hotel services, click here.

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